Bot thanks you for your trust

Click the button below and see what the next steps are from now on.

Important

We only need the device to do the analysis and no extra accessories are needed (cables, power supplies, etc.). In the case of notebooks, desktops, or any other device that contains a hard drive, SSD, or other form of storage, this must be removed before it is sent for recovery. We have an article in our Blog with more information.

Here are the next steps:

Pack the device with the form number

Identify your device with the form number
(above) and pack it well so that it will not be damaged in transit. You can use foam, bubble wrap, shrink wrap, or any impact-absorbing material.

After packing,
also identify the box with the form number.

Wait for the information in e-mail

The Bot team will generate a Posting Authorization Code and send information in. your email.

Deliver your device to the Post Office or shipping company

After receiving the e-mail with informations, go to Post Office (Brazil) or wait for company in your address (Portugal).

Your shipment will be 100% off from any cost.
Wonderful, isn’t it?

Wait for deliver in our lab

When will you receive the budget?

When we receive your device, we will start the countdown for sending the analysis and estimate to your e-mail.

This deadline will follow the modality chosen when filling out the form:
urgent (up to 12h), priority (up to 24h) or free (up to 48h).

Notice

We remind you that in case the budget is not approved, the costs of returning the device (R$55 – Brazil and 10 € – Portugal) are paid by the client, and it will be returned to the preferred address.

Here are the next steps:

Remove all accessories from the device

Cables, sources, cases, covers, cases, etc. are not needed in the data recovery process, so there is no need to have them on hand.

Only the device is required.

Take the device to the nearest Bot unit

IMPORTANT: present at the reception desk, the number of the form that is at the top of this page and that was also forwarded to your email.

Check the address of the nearest unit here.

Our receptions and delivery times

You will not find a specific Bot office, but rather a partner company specialized in serving our customers. They are business centers and coworkings and allow us to cover several cities in the country, generating more proximity and comfort for you at the time of delivery. On this page are all the reception opening hours. When you arrive, simply show your form number, and you will receive your proof of delivery.

When will you receive the budget?

When you deliver the device to the reception desk, the deadline for sending the analysis and estimate to your e-mail starts.

This deadline will follow the modality chosen when filling out the form: urgent (up to 12h), priority (up to 24h) or free (up to 48h).