Help Center

Our answers to your main questions

We have three options for analysis and budgeting, each with a different deadline:

  1. Free estimate (up to 48 hours): In this mode, the estimate is sent within 48 hours of receipt of the device, free of charge.

  2. Priority Quote (up to 24h): If you need priority in the analysis and quote, we offer this option in which the quote is sent within a maximum of 24 hours after we receive your device. This option costs R$397 (Brazil) or 87€ (Portugal).

  3. Rush Quote (up to 12 hours): For cases of urgency, we have the rush option, in which the quote is sent within 12 hours of receiving the device. This option costs R$890 (Brazil) or 190€ (Portugal).

The amount charged for the priority and urgency options refer to the prioritization within the laboratory and all the processes for submitting the budget within the contracted deadline. This figure does not include data recovery services.

The price of the recovery service varies depending on the complexity of the problem and is not related to the capacity of the device or the amount of data to be recovered. To determine the price, it is necessary to perform a detailed analysis of the electronic/mechanical structure of the device, assess the damage caused, identify the possibilities of recovery, and evaluate the details required to perform the service. For full transparency, we have created a page that shows the initial prices of the services: prices of data recovery services.

Bot and even no data recovery company can recover 100% of the cases it receives. This is because there are conditions where even the best existing methods cannot work. In cases where there has already been improper opening and tampering with the device and cases that have gone through many recovery companies without success are 2 examples.

Here at Bot we manage to maintain a very high average recovery rate of 95% of the cases we receive, but of course this can be affected by many factors. For this reason, we can only talk about the real possibilities of each case after analysis and budgeting for the laboratory.

When we do the analysis and budget for the device, we check the complexity of the problem and also how it will be charged. In most of our quotes, we only charge if we recover the data, but there are some quotes (usually the more complex cases), with the payment split into two parts: a smaller part, paid after approving the quote, and the larger part, paid only if there is a successful data recovery.

Therefore, we will need to evaluate your device to understand how complex your data recovery is.

We offer different delivery options for the recovered data, depending only on the total amount:

  • For up to 2GB of recovered data, the data is sent to a secure server, and we send a download link to you by e-mail.
  • For up to 60GB of recovered data, the data is copied onto a Bot flash drive at no additional charge.
  • For 60GB or more of recovered data, it is necessary to write it to an external HD or HDD. You can bring a new or used hard drive with enough space available, or you can purchase one with Bot. We have options of 1TB, 2TB, 4TB, or larger, and we are happy to help you choose the best option for your needs.

Contact local Bot for more details.

We have created a page with all the details about the documents that guarantee secrecy and confidentiality in each process, see here: how is the data protected?
More than having a policy, we have transparency and accountability in the way we process your files, personal data, and act in accordance with the LGPD (General Law of Data Protection).

No. The value of the service is defined only by the complexity of the problem. The amount of data you need to recover, the capacity of the device, or the type of file, does not influence the amount you are charged. Understand better how our prices are composed on this page here: prices of data recovery services.

The time frame for data recovery can vary depending on the complexity of the problem. In general, the process takes 4-10 days, however more complex cases may take longer.

In all quotations we offer the option of hiring on an emergency basis, which allows us to reduce the deadline by about 50% of the total time by working 24/7/365.

You can drop it off at one of our receptions or request free shipping, but first you must start the process on our website.

If you request free shipping, it is important to follow the tips below:

  • Choose the right box. With your device in hand, place it in a box that is at least twice its size. Remember to position it in the center of the package;
  • Wrap the device with the protection. Fill the remaining space in the box with foam, bubble wrap, or any other material used to transport fragile products. If you don’t have any of these materials, make paper balls to fill the empty spaces.
  • Id. Inside and outside the package, identify the device with your name and form number, this is very important for identification of your device when we receive it.

Generally no. The exceptions are cases of deleted data, ransomware, or others where the device is not damaged.

Our goal will always be to recover data, not to repair the device, so it will generally not be possible to use the device for data storage after the recovery services have been performed.

Count on Bot to restore your peace of mind