We have three options for analysis and budgeting, each with a different deadline:
Free estimate (up to 48 hours): In this mode, the estimate is sent within 48 hours of receipt of the device, free of charge.
Priority Quote (up to 24h): If you need priority in the analysis and quote, we offer this option in which the quote is sent within a maximum of 24 hours after we receive your device. This option costs R$397 (Brazil) or 87€ (Portugal).
Rush Quote (up to 12 hours): For cases of urgency, we have the rush option, in which the quote is sent within 12 hours of receiving the device. This option costs R$890 (Brazil) or 190€ (Portugal).
The amount charged for the priority and urgency options refer to the prioritization within the laboratory and all the processes for submitting the budget within the contracted deadline. This figure does not include data recovery services.
Bot and even no data recovery company can recover 100% of the cases it receives. This is because there are conditions where even the best existing methods cannot work. In cases where there has already been improper opening and tampering with the device and cases that have gone through many recovery companies without success are 2 examples.
Here at Bot we manage to maintain a very high average recovery rate of 95% of the cases we receive, but of course this can be affected by many factors. For this reason, we can only talk about the real possibilities of each case after analysis and budgeting for the laboratory.
When we do the analysis and budget for the device, we check the complexity of the problem and also how it will be charged. In most of our quotes, we only charge if we recover the data, but there are some quotes (usually the more complex cases), with the payment split into two parts: a smaller part, paid after approving the quote, and the larger part, paid only if there is a successful data recovery.
Therefore, we will need to evaluate your device to understand how complex your data recovery is.
We offer different delivery options for the recovered data, depending only on the total amount:
Contact local Bot for more details.
No. The value of the service is defined only by the complexity of the problem. The amount of data you need to recover, the capacity of the device, or the type of file, does not influence the amount you are charged. Understand better how our prices are composed on this page here: prices of data recovery services.
The time frame for data recovery can vary depending on the complexity of the problem. In general, the process takes 4-10 days, however more complex cases may take longer.
In all quotations we offer the option of hiring on an emergency basis, which allows us to reduce the deadline by about 50% of the total time by working 24/7/365.
You can drop it off at one of our receptions or request free shipping, but first you must start the process on our website.
If you request free shipping, it is important to follow the tips below:
Generally no. The exceptions are cases of deleted data, ransomware, or others where the device is not damaged.
Our goal will always be to recover data, not to repair the device, so it will generally not be possible to use the device for data storage after the recovery services have been performed.