Help Center

Here are the answers to our customers’ main questions. Our priority is transparencyin all our processes. If you have any other questions, just contact us by clicking here.

How much does a data recovery service cost?
What are the forms of payment?
  • With 5% discount (For deposit or bank transfer).
  • In up to 10x without credit card interest
  • Bank slip (Confirmation in 1-2 working days)

How will the recovered data be delivered?
What about data privacy? Is there a commitment of secrecy?

Yes, and we maintain three documents that cover all details: Our Terms and Conditions, our Privacy Policy and when you approve a service, you will receive our Service Agreement. Through this process a legally valid commitmentis entered into between the parties, including the protection of our customers’ data. Rest assured.

In cases where there is a need for a Term of Confidentiality (NDA), we are open and can assess with our legal department.


How long does the data recovery process take?
After receiving the budget, how to shorten the deadline?

If you need to reduce the deadline, there will always be the option of hiring urgently.

With an increase of 50% over the original amount, it is possible to reduce the deadline by about 50% of the total.

Bot’s special urgency team will be responsible for the case, and may even deliver the recovered data before the agreed deadline. In this modality the team will work 24 hours a day, 7 days a week trying to speed up the process.

What's the opening hours?
The opening hours of the Bot receptions are from Monday to Friday from 9 am to 6 pm. There is no reception on Saturdays or holidays.

We offer 24-hour telephone availability for urgent cases of data recovery by telephone:(31) 99408-1000

Is the budget charged?

There are 3 options for analysis/budget:

  • Free (up to 48h): The budget is sent within 48 hours after receiving the device.
  • Priority (up to 24h): Budget within 24 hours after receiving the device. Cost: R$ 287,00
  • Emergency (up to 12h): Budget within 12 hours after receiving the device. Cost: R$ 770,00
Is the charge per amount of data recovered?

No. Our charge is made depending on the problem the device presents and the complexity of access to data. The amount or type of file to be recovered will not influence the amount charged. Understand better how Bot composes the costs in this article of our Blog.

What is necessary when bringing or sending a device?
Is data recovery guaranteed?
After the data recovery processes, can my disk be used?

Not usually. Exceptions are cases of deleted data, ransomware or others where the device is not damaged.

Our goal will always be to recover the data and not to repair the device, so in most cases it will not be possible to use the device for data storage after the recovery services have been performed.