Help Center

Here are the answers to our customers’ main questions. Our priority is transparencyin all our processes. If you have any other questions, just contact us by clicking here.

How much does a data recovery service cost?

The initial cost of our professional services is:

  • Pendrive or memory card: From R$ 500,00;
  • HDs, SSDs smartphones and tablets: From R$ 1,000.00;
  • SCSI/SAS (servers), RAID (set of HDs) or cases of ransomware virus infection: From R$ 1,500.00.

💡 All values can be paid in up to 10X without credit card interest!

The exact price will depend only on the complexity of the case. It is important to remember that the values do not depend on the amount of data you want to recover or the capacity of the device.

What are the forms of payment?
 
  • With 5% discount (For deposit or bank transfer).
  • In up to 10x without credit card interest
  • Bank slip (Confirmation in 1-2 working days)

How will the recovered data be delivered?

How the data is delivered will depend on the total amount of data recovered:

 

  • Up to 2GB of recovered data: The data is sent to a secure server and we send a link in your e-mail for download.
  • Up to 30GB of recovered data: Data is copied to a flash drive with no additional cost.
  • 30GB or more of recovered data: Data must be copied to an external hard drive or hard drive. You can bring a new or used hard drive (with enough space available) or you can buy one with Bot. We have options of 1TB, 2TB, 3TB, 4TB, 5TB or even bigger, just consult us.
What about data privacy? Is there a commitment of secrecy?

Yes, and we maintain three documents that cover all details: Our Terms and Conditions, our Privacy Policy and when you approve a service, you will receive our Service Agreement. Through this process a legally valid commitmentis entered into between the parties, including the protection of our customers’ data. Rest assured.

In cases where there is a need for a Term of Confidentiality (NDA), we are open and can assess with our legal department.

 

How long does the data recovery process take?

In general, deadlines range from 4 to 10 days, and details are presented in the budget, after analysis. More complex cases may be increased in time.

It is important to remember that in any budget of Bot,there will always be the option of hiring on an urgent basis, where it is possible to reduce the deadline by about 50% of the total.

After receiving the budget, how to shorten the deadline?

If you need to reduce the deadline, there will always be the option of hiring urgently.

With an increase of 50% over the original amount, it is possible to reduce the deadline by about 50% of the total.

Bot’s special urgency team will be responsible for the case, and may even deliver the recovered data before the agreed deadline. In this modality the team will work 24 hours a day, 7 days a week trying to speed up the process.

What's the opening hours?
The opening hours of the Bot receptions are from Monday to Friday from 9 am to 6 pm. There is no reception on Saturdays or holidays.

We offer 24-hour telephone availability for urgent cases of data recovery by telephone:(31) 99408-1000

Is the budget charged?

There are 3 options for analysis/budget:

  • Free (up to 48h): The budget is sent within 48 hours after receiving the device.
  • Priority (up to 24h): Budget within 24 hours after receiving the device. Cost: R$ 287,00
  • Emergency (up to 12h): Budget within 12 hours after receiving the device. Cost: R$ 770,00
Is the charge per amount of data recovered?

No. Our charge is made depending on the problem the device presents and the complexity of access to data. The amount or type of file to be recovered will not influence the amount charged. Understand better how Bot composes the costs in this article of our Blog.

What is necessary when bringing or sending a device?

You can bring, send or request a free shipping (if available), but first you must fill out our form, fill out the form on the website is mandatory. Soon after we receive we will start the analysis and budget.

If the device is sent, it is important to follow the tips below:

  • Choose the ideal box. With your device in hand, put it in a box that is at least twice its size. Remember to place it in the center of the package;
  • Wrap the device with the protection. Fill the remaining space in the box with foam, bubble wrap, or any other material used to transport fragile products. Impact absorbents should be placed under, over and on the sides. If you do not have any of these materials, make paper balls to fill the empty spaces.
  • Identify. Inside and outside the package, identify the device with your name and form number, this is very important to identify your device when we receive it.
Is data recovery guaranteed?

Bot and no other data recovery company can recover 100% of the cases it receives. This is because there are conditions where not even the best existing methods can have an effect. In cases where there has already been undue opening and manipulation of the device and cases that have already gone through many unsuccessful recovery companies are 2 examples.

Here at Bot we are able to maintain a very high average recovery rate of 90% of the cases we receive, but this can certainly be affected by several factors. That’s why we can only talk about the real possibilities of each case after analysis and budget of the laboratory.

After the data recovery processes, can my disk be used?

Not usually. Exceptions are cases of deleted data, ransomware or others where the device is not damaged.

Our goal will always be to recover the data and not to repair the device, so in most cases it will not be possible to use the device for data storage after the recovery services have been performed.