When an SD, microSD or CF card is no longer recognised, asks to be formatted or shows corrupted files, the photos and videos usually remain in the memory. Stopping in time decides the result.
Free diagnosis in up to 48 hours; up to 24 or 12 hours if urgent. Free pickup.
What to do now
- Remove the card from the camera, phone or drone and do not record anything else on it.
- Do not format it, even if the device asks.
- Do not run repair tools.
- Keep it protected from bending and moisture.
What we recover
SD, microSD and CF cards that are not recognised, ask to be formatted, show as RAW, were formatted or are damaged. When needed, we read the memory directly and rebuild the files.
What to send
Only the card. There is no need to send the camera or the phone. Pickup is free anywhere in the mainland United States (islands are not included): pack the device with impact protection; the carrier brings the label, not the box. We do not accept complete computers, only the storage device.
How it works
- Intake. We log the device and the files that matter most to you.
- Technical diagnosis. We identify the fault and the technical feasibility. The quote is sent within 48 hours with the standard diagnosis, which is free.
- Recovery. Whenever possible, the media is cloned and all work is done on the copy, preserving the original. Mechanical failures are only handled in the Bot WhiteRoom®, Bot’s ISO 5 cleanroom.
- Validation and delivery. Before delivery, you check the result through file listings and opened samples.
Price and turnaround
The quote is presented after the diagnosis: up to 48 hours for the standard one, which is free; up to 24 hours for priority (US$ 127) and up to 12 hours for urgent (US$ 270), taxes included and deducted from the service if you approve it. The diagnosis is the same in all three options; only the turnaround changes. You can pay in 3 interest-free instalments. See prices.
Frequently asked questions
Is recovery guaranteed?
No. Before the diagnosis it is not possible to guarantee the result. The diagnosis identifies the fault and the technical feasibility of the case.
Is my data protected?
The whole process follows Bot’s confidentiality procedures and the GDPR. Learn more in Your data protected.
