DVR recordings are stored on the unit’s hard drive, almost always in a format of the manufacturer’s own. When the DVR stops, the footage disappears or the drive fails, the recordings can usually still be read in the lab, as long as they have not been overwritten.
Free diagnosis in up to 48 hours; up to 24 or 12 hours if urgent. Free pickup.
What to do now
- Turn the DVR off as soon as possible: most units record in a loop and replace the oldest footage.
- Do not format the drive or reset it to factory settings.
- Note the date, time and cameras of the footage you need.
- Note the brand and model of the DVR.
What we recover
DVR and CCTV recordings, including proprietary systems; DVR hard drives with logical or physical failures; deleted or formatted footage, as long as it has not been overwritten.
What to send
Usually the DVR’s hard drive is enough. Tell us the brand and model of the unit: the recording format depends on the manufacturer. Pickup is free anywhere in the mainland United States (islands are not included): pack the device with impact protection; the carrier brings the label, not the box. We do not accept complete computers, only the storage device.
How it works
- Intake. We log the device and the files that matter most to you.
- Technical diagnosis. We identify the fault and the technical feasibility. The quote is sent within 48 hours with the standard diagnosis, which is free.
- Recovery. Whenever possible, the media is cloned and all work is done on the copy, preserving the original. Mechanical failures are only handled in the Bot WhiteRoom®, Bot’s ISO 5 cleanroom.
- Validation and delivery. Before delivery, you check the result through file listings and opened samples.
Price and turnaround
The quote is presented after the diagnosis: up to 48 hours for the standard one, which is free; up to 24 hours for priority (US$ 127) and up to 12 hours for urgent (US$ 270), taxes included and deducted from the service if you approve it. The diagnosis is the same in all three options; only the turnaround changes. You can pay in 3 interest-free instalments. See prices.
Frequently asked questions
Is recovery guaranteed?
No. Before the diagnosis it is not possible to guarantee the result. The diagnosis identifies the fault and the technical feasibility of the case.
Is my data protected?
The whole process follows Bot’s confidentiality procedures and the GDPR. Learn more in Your data protected.
