When a phone or tablet will not turn on, is stuck in a loop, was dropped or got wet, the photos, chats and documents may still be in the internal memory. What happens next decides the result.
Free diagnosis in up to 48 hours; up to 24 or 12 hours if urgent. Free pickup.
What to do now
- If it got wet, turn it off and do not try to charge it.
- Do not restore it or reset it to factory settings.
- Avoid screen or board repairs before the diagnosis.
- Note the passcode or unlock pattern: it is needed in most cases.
What we recover
Phones and tablets that will not turn on, are stuck in a loop, were dropped or got wet.
What to send
The device, with its charger if possible. Tell the team the model and what happened. Pickup is free anywhere in the mainland United States (islands are not included): pack the device with impact protection; the carrier brings the label, not the box. We do not accept complete computers, only the storage device.
How it works
- Intake. We log the device and the files that matter most to you.
- Technical diagnosis. We identify the fault and the technical feasibility. The quote is sent within 48 hours with the standard diagnosis, which is free.
- Recovery. Whenever possible, the media is cloned and all work is done on the copy, preserving the original. Mechanical failures are only handled in the Bot WhiteRoom®, Bot’s ISO 5 cleanroom.
- Validation and delivery. Before delivery, you check the result through file listings and opened samples.
Price and turnaround
The quote is presented after the diagnosis: up to 48 hours for the standard one, which is free; up to 24 hours for priority (US$ 127) and up to 12 hours for urgent (US$ 270), taxes included and deducted from the service if you approve it. The diagnosis is the same in all three options; only the turnaround changes. You can pay in 3 interest-free instalments. See prices.
Frequently asked questions
Is recovery guaranteed?
No. Before the diagnosis it is not possible to guarantee the result. The diagnosis identifies the fault and the technical feasibility of the case.
Is my data protected?
The whole process follows Bot’s confidentiality procedures and the GDPR. Learn more in Your data protected.
