When a RAID, a NAS or a server stops responding, the data usually remains on the disks. What happens next decides the result: a rebuild without diagnosis, changing the disk order or initialising the volume can reduce the chances of recovery.
Free diagnosis in up to 48 hours; up to 24 or 12 hours if urgent. Free pickup.
What to do now
- Do not rebuild or change the order of the disks.
- Do not initialise or format the volume, even if the system asks.
- Label each disk with the position it was in.
- Note the device model and the RAID level, if you know it.
What we recover
RAID 0, 1, 5, 6, 10 and 50; WD MyCloud, Synology and QNAP NAS; servers and virtual machines. The most common cases are lost configuration, controller failure, failed rebuild and degraded volumes.
What to send
All the disks in the set, labelled by position, even those that seem fine: the reconstruction needs the whole set. For a NAS, tell the team the model and they will say whether the unit should go too. Pickup is free anywhere in the mainland United States (islands are not included): pack the device with impact protection; the carrier brings the label, not the box. We do not accept complete computers, only the storage device.
How it works
- Intake. We log the device and the files that matter most to you.
- Technical diagnosis. We identify the fault and the technical feasibility. The quote is sent within 48 hours with the standard diagnosis, which is free.
- Recovery. Whenever possible, the media is cloned and all work is done on the copy, preserving the original. Mechanical failures are only handled in the Bot WhiteRoom®, Bot’s ISO 5 cleanroom.
- Validation and delivery. Before delivery, you check the result through file listings and opened samples.
Price and turnaround
The quote is presented after the diagnosis: up to 48 hours for the standard one, which is free; up to 24 hours for priority (US$ 127) and up to 12 hours for urgent (US$ 270), taxes included and deducted from the service if you approve it. The diagnosis is the same in all three options; only the turnaround changes. You can pay in 3 interest-free instalments. See prices.
Frequently asked questions
Is recovery guaranteed?
No. Before the diagnosis it is not possible to guarantee the result. The diagnosis identifies the fault and the technical feasibility of the case.
Can I try a rebuild before sending?
It is not recommended. A rebuild over a disk with bad sectors, or with the disks out of order, can overwrite data and reduce the chances.
Is my data protected?
The whole process follows Bot’s confidentiality procedures and the GDPR. Learn more in Your data protected.
