Your data protected
More than having a policy, we have transparency and accountability in the way we process your personal data and are compliant with LGPD (Lei Geral de Proteção de Dados).
Protecting data is challenging and we take it seriously. Here there is not only one document that will bring the details of your data protection, but three!
These three documents will define the steps of the process and its peculiarities, adequacy to LGPD and also the internal laboratory policies. Everything detailed, transparent so that the most valuable thing – your data – is safe.
Documents
We maintain three documents that address every detail of each step of the process: our Terms and Conditions our Privacy Policy and after our analysis and estimate you receive our Service Contract.
In this document you find all the important details from the beginning of the process: budget, service, hiring, and so on.
This is the document in which we detail exactly how we handle your data, LGPD and other related information.
The final contract includes our obligations as providers, yours as a contractor, delivery times, and all other legal information from the service contract.
More about your privacy
The recovered data is sent to clients via secure transfer protocols or on password-protected removable physical media, if you choose.
Bot stores all recovered data for a maximum of five business days after notification of receipt. The data is securely destroyed according to international standards.
All recovered data is stored on Bot servers with access protections.
All Bot servers and laboratories are located in a secure, restricted-access location.
Our employees have limited, compartmentalized access to the retrieved data, and everyone signs a strict confidentiality agreement.
The security of the systems is constantly monitored and updated to prevent all possible electronic attacks.
Testimonials
Serious and extremely professional company. My work External HD simply stopped working and I completely lost access to all the data contained within it. The Bot from the first contact served me very well and they were always super helpful during the process of recovering my work files. Serious work with very agile communication between company/client. HIGHLY RECOMMEND!!!! I got 1.62Tb of data back, as if I had never had problems with a broken External HD. Thanks Bot!
Guilherme Heck
Extreme quality service. The company’s support is excellent, they are always available to clarify our doubts, without counting on the organization throughout the process of performing the service, emails are always sent informing which stage they were in. They also had a lot of patience with me, because as the HD was my work, the bureaucracy for payment was greater. And in the end they even sent the HD with the recovered data by mail at no cost, since I’m not from Belo Horizonte.
Geizi Félix
Sensational!! Needed an emergency and the only one I found with great references, and they perfectly fulfilled what was promised. Without a doubt the best! With everyone I called, there were several obstacles and uncertainties in the recovery after my explanation of the fact that happened to my HD. The Bot was the last attempt to solve my problem, and after explaining what had happened again, hearing the attendant say from the descriptions we would have about an 80% chance of recovering all files. Didn’t give another one. They were 100% recovered.
Thiago Dias
The HD of my notebook failed to read, I took in two assistants here in RJ, in which I reported total loss of data !!!! I searched for companies on Instagram and met Bot, who promptly attended me with professionalism, practicality and objectivity … There was recovery of almost 100% of the data!!!! I take this opportunity to thank the whole team and say that it was very worthwhile trusting you to recover ALL my data! I highly recommend Bot! Excellent work!!!!!! Thanks Filipe and Eduardo for the special attention in my case!!!
Fernanda Cohen
