What to do when the screen of your iPad is frozen?

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Your iPad is frozen when an error occurs and the device restarts. This can happen for various reasons, and we will look at some of them in this article.

In addition, we will also teach you how to repair a frozen iPad in cases where the screen is black/frozen (both in versions with a start button and without) and also when the iPad turns on but crashes during start-up.

Remember that, in some cases, repairing a frozen iPad can lead to the total loss of your data – but we’ll also find out how you can recover it if this happens.

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Why is my iPad slow?

There are several reasons why your iPad might be slow or frozen. Some of the most common are:

  • Corrupted files;
  • Defective applications;
  • Outdated operating system;
  • Insufficient space or memory.

How to repair a frozen iPad?

Below, you will find out how to repair your frozen iPad if the screen is black/frozen or if it turns on but gets stuck when starting up.

If the screen is black or frozen

If your screen has gone black or frozen, you can try turning it off and on again.

On devices with a home button and without, the procedures are different. Check it out:

On the iPad without a Home button

  1. Press the volume and top buttons until the slider for turning off appears;
  2. Drag the slider and wait 30 seconds for the device to turn off. If the device does not respond, force it to restart;
  3. To turn the device back on, press the top button until the Apple symbol appears.

On iPad with Home button

  1. Press the top button until the off slider appears;
  2. Drag the slider and wait 30 seconds for the device to turn off. If the device doesn’t respond, force it to restart;
  3. To turn it back on, press the top button until the Apple symbol appears.

If your iPad turns on but crashes on boot-up

If your iPad is turning on but crashes during the booting process, you have two alternatives: put it into recovery mode and restore with iTunes or fix the problem with third-party software – a procedure we don’t recommend you carry out if you don’t have technical knowledge. Also remember that this restoration process could permanently destroy all your data. If you have important data on your iPad, consider talking to a professional data recovery company.

Put your iPad into recovery mode and restore with iTunes

If after force restarting, your iPad is still frozen, your next option is to restore the iPad’s iOS system.

The iPad may not be able to start normally because its boot system or other relevant functions are faulty.

The solution? You can do a standard iOS restore via iTunes.

Remember that this process will erase all the data on your iPad if you don’t have one backup.

  1. First download and install the latest version of iTunes on your Windows/Mac computer;
  2. Then launch iTunes and connect your iPad to your computer;
  3. Now, with the iPad connected to the computer, put it into recovery mode:
  • iPad with Face ID: press and release the Volume Up button, press and release the Volume Down button. Then press the power button until the iPad enters recovery mode;
  • iPad with Home button: press and hold the Home button and the Power button. Press and hold the buttons until the recovery mode screen appears, then release.
  1. When you return to the iTunes screen, a pop-up window will appear, click on “Restore” and wait for iTunes to restore your iPad. Remember that this may take a while. If your iPad shuts down or has any problems, start the process again;
  2. When the update has been successfully completed, disconnect your iPad from your computer and set it up as you prefer.

If this solution doesn’t fix the problem or you prefer another option, check out the alternative below.

Fix Tenorshare ReiBoot problem

Using iOS repair software is another way to fix a frozen iPad. After all, not all the problems that can leave it in this state can be fixed with a forced restart or restore via iTunes. But once again, these are procedures that involve a lot of technical knowledge, as well as putting your data at risk.

To use Tenorshare ReiBoot to fix iOS problems on your iPad:

  • Download and install Tenorshare ReiBoot on your computer (either Windows or Mac);
  • Once the software is installed, launch it on your computer and then connect your iPad using a USB cable;
  • With the iPad connected, click on “Start” in the main menu of the ReiBoot interface;
  • On the next screen, click on “Repair now”;
  • The software will ask you to download the latest firmware package compatible with your iPad. Then click on “Download”;
  • Once the firmware package has finished downloading, click on “Repair Now” to start the iOS repair process;
  • Wait for the entire iOS repair and fix process to complete. At the end, the software will display on the screen that the repair process has been completed, so you can now disconnect your iPad and set it up as you prefer.


An iPad can crash due to corrupted files, faulty applications, an outdated operating system or insufficient space/memory.

To repair it, you need to resort to an ordinary boot or – if that doesn’t work – a forced restart.

The main problem with a forced restart is the loss of your files and documents, but in that case you can turn to a professional data recovery service – like Bot.

We have been working with data recovery for a decade and have solved more than 100,000 cases.

In addition, Bot will send your device free of charge by express courier for analysis, from any address in Portugal, and you will receive a diagnosis within 48 hours.

Trust Bot, which has 99% satisfied customers: start your recovery with Bot now!


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