White screen on iPhone: what to do and the main reasons

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Just as we all have our flaws, the iPhone also has its problems. The brand offers one of the best smartphones available today. However, the white screen is a recurring problem on some of its models, such as the X, 4, 5, 7 and 8.

Users often believe that the white screen – or the black logo in the middle – is a serious problem. So they rush to the service center without thinking twice.

If this problem has affected your device, stay calm: it is more common and simpler to solve than you might think.

Tela branca no iPhone

The most common reasons for a white screen

Every failure has a cause behind it, right? If you are worried about the white screen on your iPhone, here are some reasons to understand where the problem comes from.

Failed software updates

Sometimes, when trying to update its operating system, the iPhone crashes. The result is the famous white screen.

It can also happen if a user tries to jailbreak the device. In other words, when they try to make their iPhone download applications that are not Apple originals.

Hardware problem

Another reason for the iPhone’s white screen is the hardware itself. In some cases, it may just be a hardware failure due to long use. In others, the cable that connects the motherboard to the smartphone’s screen may have come loose – a very plausible problem when the device is dropped a lot.

What to do when your iPhone won’t leave the white screen?

Now that you know the reasons behind the white screen, let’s learn how to solve this problem.

Three-finger trick

On some occasions, the problem is not exactly the white screen, but the accidental activation of the screen magnification. In this way, the user only has an extremely close zoom on something white, making it look like the smartphone has locked up.

It’s worth a try. Here, you just need to put three fingers together and tap the screen twice. If the screen was enlarged, this will return it to normal size.

To turn off magnification, simply go to Settings > General > Accessibility > Magnification > Off.

Forced restart of iPhone

In general, a forced restart is an effective way of resolving problems on many electronic devices.

One of the ways to do this is to press the Home + Volume Up + Power buttons. Here, you need to hold them together until the screen turns off and on again, displaying the Apple logo. Another possible combination of buttons is: Home + Volume Up + Power.

As you may know, some iPhone models do not have a Home button, or have one, but with a different technology. In these cases, the restart process is a little different.

From the original model to the iPhone 7, it should:

  • Press the Home and Power buttons simultaneously until the screen flashes and the Apple logo appears;
  • On the iPhone 7, the buttons to press are: Volume down and Power.

For the iPhone 8, X, XS and XR, the process is as follows:

  • Press and release the volume up button;
  • Press and release the volume down button;
  • Press and hold the power button until the logo appears.

Recovery mode

Recovery mode is the way to go for those who haven’t managed to solve the problem with the previous tips.

In this process, you basically reinstall your device’s iOS and any backup data from the iPhone. In general, this mode manages to work around various problems on the smartphone, but all the data on the device will be permanently destroyed.

To start recovery mode, make sure you have iTunes installed on your computer. For macOS Catalina or higher, iTunes is not necessary, use the Finder instead. After that, you need to:

  1. Turn off your iPhone;
  2. Connect the sync cable to your smartphone – not to your computer;
  3. This step may vary depending on the model you have:
  • iPhone 6s and earlier: hold down the Home button and connect the cable to the computer;
  • iPhone 7 series: press the Volume Down button to connect the cable to the computer;
  • iPhone XR, XS, X and 8: hold down the Power button while connecting the cable.
  1. Whichever button you hold down, keep it pressed until the recovery mode screen appears;
  2. When the screen changes from bank to black, then you are in the mode. From here, simply follow the instructions provided by iTunes or Finder.

DFU mode

This is the way to update the device’s firmware. In practice, it is a little more complex than the previous tips, but still perfectly possible to do at home.

It works like this: with DFU, you turn on your iPhone, but it doesn’t start its operating system. This way, you can make changes directly to that system.

Before moving on to the step-by-step, first connect your iPhone to your computer with iTunes open. Then turn off your smartphone.

The next step depends on the model you have:

  • iPhone 6s and earlier: press the Power button and the Home button simultaneously;
  • iPhone 7 and above: press the side button and the Volume Down button simultaneously.

From here, the process is the same for everyone:

  1. Hold down the buttons for just 10 seconds. This means that if the Apple logo appears, you should start the process again;
  2. After these 10 seconds, you should only release the side button. The other button should remain pressed;
  3. If the iPhone screen is black, then you have done everything right and are already in DFU mode. Otherwise – if the iTunes logo appears – you should start again.

After these steps, all you have to do is follow the instructions given by iTunes.

Do you need help? Remember BOT

If your iPhone white screen problem persists and you need the data on your iPhone, Bot is here! All you have to do is contact us.


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