Bot takes transparency very seriously. These terms and conditions explain in detail every detail about our service.
1. INITIAL DECLARATIONS BY THE CLIENT
1.1. The Client, whether an individual or legal entity, who fills out the Bot Form (“Client”), agrees to these General Terms and Conditions (“Terms”) and contracts MATRIXMASSIVE LDA, legal entity no. 514654767 (“Bot”), for the provision of Diagnostic services, declaring to have read, understood and accepted all conditions and obligations provided herein.
a) The Client declares that they have unsuccessfully attempted to recover data from their Device, for which they are the rightful owner and solely responsible.
b) The Client acknowledges that the Device was already damaged before Bot’s intervention and that, except for cases of data loss due to ransomware, deletion or formatting, Bot is under no obligation to return the Device in working condition.
c) Devices sent without original manufacturer seals and/or labels may have been previously altered and might contain no usable data.
d) No physical in-person service is required beyond the delivery of the Device, and the Client acknowledges that the Device may be transported to other locations if necessary.
e) The Client authorizes Bot to remove seals, warranty labels and/or to alter the firmware or internal programming of the Device, understanding that this may result in loss of originality, functionality or manufacturer warranty, and that Bot will not be held liable.
1.2. A “Device” is defined as any data storage equipment, such as hard drives, external drives, USB sticks, memory cards, mobile phones, tablets, or RAID systems. Accessories such as cables, power supplies, or entire enclosures are excluded.
1.3. This document constitutes a binding pre-contract establishing specific conditions for the Diagnostic service, preceding any eventual data recovery service.
2. BOT DIAGNOSTIC SERVICE
2.1. By filling out the Bot Form (https://botrecuperacaodedados.com/pt-pt/iniciar-recuperacao-de-dados/), the Client contracts Bot for a Diagnostic: the analysis of the Device to assess the feasibility of data recovery and to issue a formal quotation (“Quotation”). The Client may choose free collection or hand delivery to a Bot Unit.
2.1.1. For free collection, the Client must request a receipt from the courier at the time of pickup. This document formalizes the handover and is mandatory for any claim against the courier. Without it, Bot is not responsible for losses or damages.
2.2. The Diagnostic is free unless the Client selects a faster option:
• Free Diagnostic: analysis within 48 business hours.
• Priority Diagnostic: analysis within 24 business hours, for an additional fee.
• Urgent Diagnostic: analysis within 12 business hours, for an additional fee. Devices must be delivered before 2 p.m. for same-day service.
2.3. The Diagnostic period starts after both payment (if applicable) and physical delivery of the Device to the Bot Unit.
2.4. If the Client does not pay for the faster Diagnostic option, the Free Diagnostic applies.
2.5. Payments for faster Diagnostic services are non-refundable, even if the Quotation is rejected.
2.6. After the Diagnostic, Bot will issue the Quotation for the proposed data recovery service.
2.7. The Client has ten (10) days to approve the Quotation by email. An explicit refusal or absence of response terminates the process, without affecting any charges already due.
2.8. If the Quotation is not approved or cannot be issued due to technical reasons, the return of the Device will follow:
2.8.1. For free collection: return is done exclusively via courier or post, upon email request and a fixed fee of €10 (packaging and shipping).
2.8.2. For in-person delivery: the Client must request collection by email. Collection will be available by appointment and upon presentation of identification and the original Form, between the 4th and 15th business days after Quotation rejection. Failure to collect in time results in shipment to the central lab and may incur additional shipping fees.
2.8.3. Bot does not offer any return method other than those described in these Terms.
2.9. If the Client does not respond to the Quotation within 120 days, Bot reserves the right to discard the Device without compensation, liability, or recourse.
2.10. If the Client refuses the Quotation and does not collect the Device within the required time, Bot will issue a final notice. After 120 days from this notice, Bot may discard the Device without further communication or compensation.
2.11. If recovery is deemed technically impossible, any fee paid for Priority or Urgent Diagnostics is non-refundable. The return will follow clause 2.8.1.
2.12. These Terms do not constitute a deposit contract.
3. CONDITIONS FOR DIAGNOSTIC AND RECOVERY SERVICES
3.1. The Client authorizes national transport of the Device, by any method selected by Bot. If the Client prefers a specific carrier or insurance, they must request this in writing and cover the additional cost.
3.1.1. Bot is not liable for loss, theft, damage, or force majeure during transportation by third parties. In the case of free collection, transport is fully at the Client’s risk.
3.2. Devices and any included accessories are not insured while in Bot’s possession. The Client is responsible for arranging insurance if desired.
3.3. Bot is not responsible for accessories such as cables or cases sent with the Device and may dispose of them without notice.
3.3.1. Devices that are not exclusively data storage (e.g., laptops or cameras) must be disassembled before delivery. Bot does not dismantle equipment.
3.4. By submitting the Form, the Client agrees to the collection of technical data such as IP address, browser, device, and OS, strictly for contract execution and in line with GDPR and other applicable law.
4. DATA PROTECTION (GDPR)
4.1. The Client acknowledges that Bot processes their personal data in accordance with the General Data Protection Regulation (EU Regulation 2016/679), strictly for the performance of the contract and compliance with legal obligations, as detailed in the Privacy Policy available on Bot’s website.
5. TERM, TERMINATION AND FINAL PROVISIONS
5.1. These Terms take effect upon submission of the Bot Form and remain in force until full compliance by both parties.
5.2. The Client may terminate the agreement at any time but must pay for any services or diagnostics already performed.
5.3. Bot may also terminate the agreement without charge to the Client, returning the Device as outlined above.
5.4. Acceptance is electronic, via the website, with collection of IP and timestamp, constituting a valid digital signature. A full copy is sent to the email provided by the Client.
5.5. Communications may be made through any electronic means indicated in the Bot Form.
5.6. These Terms represent the full agreement between the parties, superseding all prior arrangements.
5.7. If any provision is deemed invalid, the remainder shall remain in force.
5.8. Rights and obligations are binding upon the parties and their successors.
5.9. Any omission or delay in exercising rights shall not constitute a waiver or contract modification.
5.10. In all matters not provided herein, applicable Portuguese and European Union law shall apply.
5.11. Disputes shall be resolved preferably by mutual agreement. Failing that, arbitration shall be used. If judicial recourse is necessary, the courts of Porto (Portugal) shall have exclusive jurisdiction, without prejudice to mandatory consumer rights.
5.12. These Terms are made available in digital format on a public web page and accepted electronically with IP and timestamp, constituting valid consent.
1. INITIAL DECLARATIONS BY THE CLIENT
1.1. The Client, whether an individual or legal entity, who fills out the Bot Form (“Client”), adheres to these General Terms and Conditions of Bot Data Recovery Services (“Terms”) and contracts BOT RECUPERAÇÃO DE DADOS LTDA, CNPJ nº 11.535.082/0001-95 (“Bot”), for the provision of diagnostic services, as described below, acknowledging to have read, understood, and accepted all terms and obligations set forth herein.
1.2. The Client declares and acknowledges, under their sole responsibility, that:
a) They have not succeeded in recovering data from their device, which they own and are responsible for;
b) They are aware that the device was already damaged prior to Bot’s intervention and acknowledge that, except for data loss due to ransomware, deletion or formatting, Bot is not responsible for returning the device in working condition;
c) Devices sent without the manufacturer’s seal or label may have been altered and may contain no data;
d) No physical assistance beyond the delivery of the device is required, and the Client acknowledges that the device may be transported to other locations if necessary;
e) Bot is authorized to remove seals, warranty labels, and/or alter the firmware or internal programming of the device, and the Client accepts that this may result in loss of originality, functionality or manufacturer warranty, exempting Bot from any responsibility.
1.3. “Device” refers to any data storage device, such as HDD, external HDD, pen drive, memory card, smartphone, tablet, RAID, among others. Accessories such as cables, power supplies, enclosures or full equipment are not included.
1.4. This document constitutes a binding pre-contract, preceding the potential provision of the main data recovery service.
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2. BOT’S DIAGNOSTIC SERVICE
2.1. By filling out the Bot Form (available at https://botrecuperacaodedados.com/pt-br/iniciar-recuperacao-de-dados/), the Client contracts Bot for a Diagnostic, which involves analyzing the device to assess the feasibility of data recovery and to issue a Quotation. The Client must choose between free shipping or in-person delivery at a Bot Unit.
2.2. Bot does not charge for the Diagnostic, unless the Client chooses an accelerated service:
• Free Diagnostic: up to 48 business hours
• Priority Diagnostic: up to 24 business hours (with additional charge)
• Urgent Diagnostic: up to 12 business hours (with additional charge and delivery by 2 PM)
2.3. The diagnostic timeframe begins after both the device is delivered and payment (if applicable) is confirmed—whichever happens last.
2.4. If payment for a faster diagnostic option is not completed, the Free Diagnostic applies.
2.5. Payments for Priority or Urgent services are non-refundable.
2.6. Upon completion of the Diagnostic, Bot will send the Client a Quotation for the necessary data recovery services.
2.7. The Client will have 10 (ten) days from receipt to approve the Quotation via email. Refusal or silence will terminate the process, without prejudice to any charges already due.
2.8. If the Quotation is rejected or cannot be issued, the return of the device will follow these terms:
2.8.1. For free shipping: return will be made exclusively by carrier or Correios (SEDEX) with a fixed fee of R$ 55, upon email request;
2.8.2. For in-person delivery: the device must be collected at the Bot Unit within 15 business days, by appointment and upon presentation of the form and identification. Uncollected devices are subject to disposal under item 2.9;
2.8.4. Bot does not offer any delivery methods other than those specified herein.
2.9. If there is no response or collection within 120 (one hundred and twenty) days of the Quotation, the device may be permanently discarded, with no right to compensation or claim.
2.10. This document does not constitute a deposit agreement.
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3. CONDITIONS FOR DIAGNOSTIC AND DATA RECOVERY SERVICES
3.1. The Client authorizes the device to be transported within Brazil, by means chosen by Bot, without prior notice. Should the Client prefer a specific carrier or insured shipping, they must request it in advance and cover the additional costs.
3.1.1. The Client releases Bot from liability for any events during third-party shipping (e.g., Correios or courier), including loss, theft, damage or delays, considered force majeure or unforeseeable events.
3.1.2. Choosing free shipping implies acknowledgment that Bot uses third-party logistics, and the Client bears all risks associated with shipping, including loss or damage, without holding Bot responsible.
3.1.3. Clients seeking additional protection may hire secure or insured transportation and must notify Bot in advance and cover all related costs.
3.2. Bot is not responsible for loss, theft, damage or any force majeure event while the device is at Bot or its partners’ facilities.
3.2.1. Devices and accessories are not insured while under Bot’s responsibility. The Client is responsible for arranging insurance if desired.
3.3. Bot does not accept or return accessories (e.g., cables, power supplies, boxes) and may dispose of them without notice.
3.3.1. For devices not exclusively used for storage (e.g., laptops, cameras), the Client must extract the storage unit prior to delivery. Bot will not disassemble or begin services until the correct component is received.
3.4. By completing the Bot Form, the Client consents to the collection of technical data such as IP address, browser, operating system and device used.
3.5. This agreement does not constitute a legal or commercial deposit.
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4. PERSONAL DATA PROTECTION (LGPD)
4.1. The Client is aware that Bot processes personal data in accordance with the Brazilian General Data Protection Law (LGPD – Law 13.709/2018), strictly for the performance of this agreement and to fulfill legal obligations, in line with Bot’s Privacy Policy available on the website.
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5. TERM, TERMINATION AND GENERAL PROVISIONS
5.1. This Agreement is effective from the moment the Bot Form is submitted and remains valid until all obligations are fulfilled.
5.2. The Client may request termination and the return of the device at any time but must pay any amounts already due for the Diagnostic or other contracted services.
5.3. Bot may terminate this Agreement at any time without charges to the Client, returning the device in accordance with these Terms.
5.4. Acceptance is completed electronically via the website, with timestamp and IP collected as digital signature. A full copy will be sent to the email provided by the Client.
5.5. Communications between parties may be conducted via any electronic means provided by the Client.
5.6. These Terms constitute the entire agreement between the parties and supersede any previous arrangements.
5.7. If any provision is deemed invalid, the remainder of the Terms remains effective.
5.8. The rights and obligations herein are binding upon the parties and their successors.
5.9. Tolerance, omission, or delay in exercising any right does not constitute waiver or modification of these Terms.
5.10. In case of conflict, the applicable Brazilian law shall prevail, especially the Consumer Protection Code.
5.11. Disputes will be resolved preferentially by mutual agreement. If unresolved, they shall be settled via arbitration. If judicial action is necessary, jurisdiction is elected as Belo Horizonte/MG, unless the consumer chooses otherwise.
5.12. This contract is registered at the 1st Notary Office of Deeds and Documents of Belo Horizonte/MG, under number 01566426.
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